What Types Of Tasks Exist
The system supports the following task types:
- Manual – tasks created and processed manually by users in the system.
- Email – tasks generated from incoming email communication.
- Call – tasks related to phone call interactions.
- Quality – tasks used for quality assurance or review processes.
Each task type includes specific subtypes that further clarify its purpose and usage.
Manual task subtypes
Manual task subtypes are configured within the project settings. The available options are predefined and can be selected as needed.
Email task subtypes
Email tasks do not include any subtypes.
Call task subtypes
Call tasks include the following subtypes:
- Pending – The call has been scheduled or initiated but has not yet been answered.
- Abandoned – The call was terminated before progressing beyond the welcome message or initial IVR (Interactive Voice Response).
- Missed – The call was not answered and was neither rejected nor marked as busy.
- Voicemail – The call was answered by a voicemail system.
- In Progress – The call is currently ongoing.
- Completed – The call was successfully answered and ended normally.
- Failed – The call could not be successfully connected or completed as dialed.
- Unknown – The call status cannot be determined or is not recognized by the system.
Quality task subtypes
Quality tasks do not include any subtypes.