Medical Inquiry Send Email Form

Sending an Acknowledgment Email

Once an inquiry has been received and created, you can send an acknowledgment email to the inquirer directly from the Inquiry screen. This helps keep the inquirer informed of progress and maintains a record for reference.

To send an acknowledgment email:

1. Ensure all required fields for saving in the Details and Subcases sections are completed
2. Save the inquiry
3. Once saved, the Acknowledgment Email function becomes available in the top function bar (labeled Send Email)
4. Click Send Email to initiate the acknowledgment email

The image below shows the location of this function.

Acknowledgment Email – Pop-Up Window

By selecting the Acknowledgment Email option, a pop-up window will appear.

This window allows you to send an email to the inquirer, including key case details for their reference.

Inquiries Form Introduction