Inquiries Form Introduction

After opening a new inquiry, an inquiry tab will pop up and allows you to work on this dedicated case. Starting from the top you will be able to recognise key elements of the inquiry window which contains: 

• Open Inquiries tab line: All open inquiries that the user has opened and minimised can accessed by the top tab bar. Each inquiry carries each own unique Inquiry (or Case ID). 
• Inquiry ID: A unique Case identifier code which entails information from the year that the inquiry was created, the country that came from, the project abbreviation and an ascending number unique to each inquiry.  

Please note that the country abbreviation enters the Inquiry ID once the country has been selected and the inquiry saved.  

• Additional case functionalities: Here you can access several buttons with unique functions such as the case audit trail menu, the communications log and export a case snapshot. We will dive into these functionalities as we go along in the unique scenarios presented later in this guide.  
• Case Details Tabs: The case details tabs is the first window on the left with three separate sections that are specific to the contact details of the inquirer and for important information for the case such as receipt time and response timeframe. 
• Subcases List: The middle section of the case is dedicated to information on the product, the indication as well as allows the inclusion of notes and the upload of additional source documents.  
• Request List: The last segment of the lower screen is dedicated to the creation of Medical Information Inquries, reporting of Adverse Events and Product Quality Complaints.