How To Mark Inquiry As Irrelevant
To mark an inquiry as Irrelevant, click on the "Irrelevant" Tickbox.
Completing the Inquiry – Final Steps
After selecting Complete Inquiry, the screen will update as shown in the image below. The case columns will no longer be visible, and only the Base Details section will remain accessible.
To finalize the inquiry, you must complete the next two steps as outlined below:
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Finalizing an Inquiry
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Insert Comments Section:
A required free-text field where you must provide a justification for why the inquiry has been classified as Irrelevant
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Complete Inquiry:
Once the required comment has been entered, the Complete Inquiry button will become available.
Clicking this button will complete the case and place it in view-only mode